By using this website you’re agreeing to the terms and privacy policy stated on the present page. Latest update: 2023-04-23

We are a professional consulting services provider focused on Zendesk products. Our website address is: The website and the name “” can be used by Pedro Rodrigues (Portugal) and Internacional Trace Services LLC (USA) when providing professional services.

Zendesk is a trademark/registered trademark of Zendesk, Inc. (in the USA and/or other countries). We are not affiliated with Zendesk or any of its subsidiaries.

1. Terms

By accessing the website at, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

Unless stated otherwise, content at is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

  1. Permission is granted to temporarily download one copy of the materials (information or software) on’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on’s website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on’s website are provided on an ‘as is’ basis. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on’s website, even if or a authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on website could include technical, typographical, or photographic errors. does not warrant that any of the materials on its website are accurate, complete or current. may make changes to the materials contained on its website at any time without notice. However, does not make any commitment to update the materials.

6. Links has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site(s). The inclusion of any link does not imply endorsement by of the site. Use of any such referral/linked website is at the user’s own risk.

7. Modifications may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Portugal, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

1. Overview

  1. What do we do with your information? This website will only collect any personal information from you if you choose to share it. We don’t need, and don’t want, any Personally Identifiable Information from anyone, unless you’re contacting us in order to discuss and/or hire our services.
  2. Additionally, we may use content extracted from our interactions (e.g. screenshot of an email, and/or quote), but always properly redacted and anonymized, in order to keep your information private.
  3. We’ll never share, sell, or disclose any of your information to any third-party entity, with the exception of it being required by law, or if you violate the terms on this page.

2. Third-party services

  1. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
  2. This site uses Plausible Analytics to gather statistics on visitor sessions for organic SEO purposes, mostly in order to improve content quality in some articles.
  3. We use Sendinblue as our marketing platform. By subscribing to our blog posts, you acknowledge that the information you provided will be transferred to Sendinblue for processing in accordance with their terms of use.

3. Hyperlinks

When you click on links on, they may direct you away from the website. We’re not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

4. Security

  1. This website does not collect any personal data, unless the visitor willingly shares it (either by sending us an email, submitting a comment, scheduling a call, subscribing to our blog updates or newsletters, etc).
  2. We take reasonable precautions and follow industry best practices to make sure user information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

5. Cookies

  1. This website uses cookies to improve your experience. Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies ensure the website functions properly, make it more secure, provide a better user experience.
  2. If you leave a comment on our site (if/when applicable), you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Visitor comments may be checked through an automated spam detection service.
  3. The cookies that are categorized as necessary are stored on your browser, as they are essential for the working of basic functionalities of the website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies, although opting out of some of these cookies may affect your browsing experience.
  4. Below is a list of the cookies used on this website:

cookielawinfo-checkbox-analytics011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional011 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
icwp-wpsf-notbotthird-partyDoes not collect any private data. Used by a third-party plugin tool for safety reasons (eg. prevent spam bot activity).
pll_languageFunctionalEntity: Polylang Purpose: to remember the language visitors select if/when they come back to the website Description: this cookie stores information regarding the language you chose to browse the website (English, Spanish or Portuguese).
shield-notbot-noncethird-party15For all visitors and users, a temporary cookies is used to provide a nonce value for the NotBot system. This cookie is used to overcome limitations imposed by WP page caching plugins that don’t allow the updating of on-page nonce values. We send the nonce value via a cookie to ensure the client has access to the latest, valid nonce. Again, this cookie doesn’t track anything or is linked to any users or visitors. It simply provide data required by the NotBot system to complete requests successfully. Cookie lifetime: 15 seconds (though this may vary slightly with ongoing development).
viewed_cookie_policy011 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

To delete the viewed_cookie_policy cookie, click here.

6. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

7. Embedded content from other websites

  1. Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
  2. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

8. Data retention

  1. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  2. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

9. Your rights over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

10. Contact information

If you would like to correct, amend or delete any information on this website, or simply want more information, please contact us.