CX

The Way of the Do-Reply: self-triage methods with Zendesk

Customer Experience, Zendesk, Zendesk Support

From ‘do not reply’ to ‘do reply’

Automation, Customer Experience, Zendesk Support

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
icwp-wpsf-notbot		Does not collect any private data. Used by a third-party plugin tool for safety reasons (eg. prevent spam bot activity).
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie	Duration	Description
pll_language		Entity: Polylang Purpose: to remember the language visitors select if/when they come back to the website Description: this cookie stores information regarding the language you chose to browse the website (English, Spanish or Portuguese).
shield-notbot-nonce	15	For all visitors and users, a temporary cookies is used to provide a nonce value for the NotBot system. This cookie is used to overcome limitations imposed by WP page caching plugins that don’t allow the updating of on-page nonce values. We send the nonce value via a cookie to ensure the client has access to the latest, valid nonce. Again, this cookie doesn’t track anything or is linked to any users or visitors. It simply provide data required by the NotBot system to complete requests successfully. Cookie lifetime: 15 seconds (though this may vary slightly with ongoing development).

Performance

Analytics

Others