Meet the team

Currently based in Portugal (Pedro) and Bogotá (Mauricio), we can cover multiple time zones in order to serve customer support operations in North America, LATAM and Europe. We’ve audited, implemented and optimized hundreds of workflows for teams of all sizes. We’re also comfortable integrating Zendesk with third-party platforms.

Pedro Rodrigues

Senior Customer Systems Administrator (Zendesk)and CX Analyst. A customer-centric project manager dedicated to CX and with demonstrated expertise as a Zendesk Administrator (also contributing as a Community Moderator). Workflow design and execution, content & SEO, reporting and analysis. Zendesk Certified Support Administrator.

opservator - cx zendesk consultants

Mauricio Calderón

Senior Customer Systems Administrator (Zendesk) and IT Systems Administrator.

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