Meet the team

Hello! We’re a small team of experienced Zendesk system administrators and strategic advisors.

As Zendesk specialists, our usual gigs include fixed term projects like implementing Zendesk Support and more long-term relationships, which means we often take ownership of the client’s CX administration and support requests from their multiple teams.

Although we’re passionate customer advocates and CX is our primary goal, we do set things up with a data-driven mindset (you can’t act on what you can’t measure, right?), so your Zendesk Explore reports and dashboards will be taken care of.

We have worn the hats of project managers, business analysts and content strategists (namely SEO and content optimization), so you can count on us to keep projects organized and continuously (and proactively) share recommendations to internal stakeholders.

Intrinsic traits that define our work: a positive attitude, we’re relentless problem-solvers, customer-driven and KPI-focused. We have a keen eye for detail and we’re obsessed with keeping all things tidy and organized (example).

Pedro Rodrigues

Senior Customer Systems Administrator (Zendesk)and CX Analyst. A customer-centric project manager dedicated to CX and with demonstrated expertise as a Zendesk Administrator (also contributing as a Community Moderator). Workflow design and execution, content & SEO, reporting and analysis. Zendesk Certified Support Administrator.

Mauricio Calderón

Senior Customer Systems Administrator (Zendesk) and IT Systems Administrator. With experience in various areas of IT such as infrastructure, development, support and passionate about CX. • Zendesk and CX consultants for AMER & EMEA
Remote-first, based in Lisbon and Bogotá!

Multilingual and international

We cover multiple time zones in order to serve customer support operations in North America, LATAM and Europe.

Our team is fluent in English, Spanish and Portuguese, having assisted Zendesk accounts across EMEA and Americas. Additionally, our team is spread across two time zones, located in Bogotá (GMT-5) and Lisbon (GMT+1).

We can help you create a Zendesk experience for multiple languages, both in Support and Guide/Help Center.

Get in touch

Contact us for a free advisory call.