Meet the team

Hello! We’re a small team of experienced Zendesk system administrators and strategic advisors.

As Zendesk specialists, our usual gigs include fixed term projects like implementing Zendesk Support and more long-term relationships, which means we often take ownership of the client’s CX administration and support requests from their multiple teams.

Although we’re passionate customer advocates and CX is our primary goal, we do set things up with a data-driven mindset (you can’t act on what you can’t measure, right?), so your Zendesk Explore reports and dashboards will be taken care of.

We have worn the hats of project managers, business analysts and content strategists (namely SEO and content optimization), so you can count on us to keep projects organized and continuously (and proactively) share recommendations to internal stakeholders.

Intrinsic traits that define our work: a positive attitude, we’re relentless problem-solvers, customer-driven and KPI-focused. We have a keen eye for detail and we’re obsessed with keeping all things tidy and organized (example).