Let’s Zendesk together.
+10 years designing and improving great customer support experiences within Zendesk.
We’ll be happy to understand your business needs and take a closer look at your pain points. That’s how we can build great things.
We don’t claim to know everything, but there hasn’t been a workflow we couldn’t set up successfully. We love a good challenge.
SUPPORT TEAMS SERVED
YEARS OF EXPERIENCE
Multilingual and international
Our team is fluent in English, Spanish and Portuguese, having assisted Zendesk accounts across EMEA and Americas. Additionally, our team is spread across two time zones, located in Bogotá (GMT-5) and Lisbon (GMT+1).
We can help you create a Zendesk experience for multiple languages, both in Support and Guide/Help Center.
What we like doing
We can set up new Zendesk accounts or conduct a health check on existing instances (we love identifying improvement opportunities!). People-wise, we can also train your agents and/or team leaders. Happy agents, happier customers!
Public vs internal workflows
Most businesses have internal stakeholders as well. In addition to building customer-facing workflows, we can help you build internal processes for teams such as QA, Content (based on user feedback in Guide articles), backoffice, etc.
Help center functionality
Besides designing your Guide theme, we can also implement one of the most sought-after funcionalities for the help center: a user feedback module (if a customer downvotes an article, present reasons, optional message, and generate a ticket in Support).
Answer Bot and ticket deflection
And if you’re into Zendesk Answer Bot, we can definitely help you with its configuration in order to provide a great ticket deflection experience!
Thanks a lot for your fast answer & you really helped me out with that! Your solution works very fine, is simple & even Zendesk wasn’t able to help me out that way you did – appreciate your a lot!
Thank you thank you!!!!! Let me know if there’s any kind of karma or anything else I can do to show my appreciation, you’ve been a MASSIVE help!
Get in touch
Email or schedule a free advisory call.