Let’s Zendesk together.

Support-driven, results-oriented

We have over 10 years setting up and maintaining Zendesk for all business sizes. Our goal is to build great customer support experiences.

Experienced

+10 years designing and improving great customer support experiences within Zendesk.

Creative

We’ll be happy to understand your business needs and take a closer look at your pain points. That’s how we can build great things.

Tenacious

We don’t claim to know everything, but there hasn’t been a workflow we couldn’t set up successfully. We love a good challenge.

+50

SUPPORT TEAMS SERVED

+10

COUNTRIES CONSULTED

12

YEARS OF EXPERIENCE

opservator - EMEA Americas LATAM
Our current locations.

Multilingual and international

Our team is fluent in English, Spanish and Portuguese, having assisted Zendesk accounts across EMEA and Americas. Additionally, our team is spread across two time zones, located in Bogotá (GMT-5) and Lisbon (GMT+1).

We can help you create a Zendesk experience for multiple languages, both in Support and Guide/Help Center.

What we like doing

We can set up new Zendesk accounts or conduct a health check on existing instances (we love identifying improvement opportunities!). People-wise, we can also train your agents and/or team leaders. Happy agents, happier customers!

Public vs internal workflows

Most businesses have internal stakeholders as well. In addition to building customer-facing workflows, we can help you build internal processes for teams such as QA, Content (based on user feedback in Guide articles), backoffice, etc.

Help center functionality

Besides designing your Guide theme, we can also implement one of the most sought-after funcionalities for the help center: a user feedback module (if a customer downvotes an article, present reasons, optional message, and generate a ticket in Support).

Answer Bot and ticket deflection

And if you’re into Zendesk Answer Bot, we can definitely help you with its configuration in order to provide a great ticket deflection experience!

We love the smell of well-configured workflows in the morning!

User feedback

Thanks a lot for your fast answer & you really helped me out with that! Your solution works very fine, is simple & even Zendesk wasn’t able to help me out that way you did – appreciate your a lot!

ANDY G.

via email

Thank you thank you!!!!! Let me know if there’s any kind of karma or anything else I can do to show my appreciation, you’ve been a MASSIVE help!

NIK C.

Zendesk Community

Get in touch

Email or schedule a free advisory call.