One of the things Zendesk Explore does not do is calculate Next Reply Time (“NRT”) as a separate metric from SLA-related calculations, as it already does for First Reply Time. In this arti…Read More
We help businesses improve their CX by leveraging Zendesk
+10 years designing and improving great customer support experiences within Zendesk.
We’ll be happy to understand your business needs and take a closer look at your pain points. That’s how we can build great things.
We don’t claim to know everything, but there hasn’t been a workflow we couldn’t set up successfully. We love a good challenge.
SUPPORT TEAMS SERVED
YEARS OF EXPERIENCE
We can set up new Zendesk accounts or conduct a health check on existing instances (we love identifying improvement opportunities!). People-wise, we can also train your agents and/or team leaders. Happy agents, happier customers!
Public vs internal workflows
Most businesses have internal stakeholders as well. In addition to building customer-facing workflows, we can help you build internal processes for teams such as QA, Content (based on user feedback in Guide articles), backoffice, etc.
Help center functionality
Besides designing your Guide theme, we can also implement one of the most sought-after funcionalities for the help center: a user feedback module (if a customer downvotes an article, present reasons, optional message, and generate a ticket in Support).
Answer Bot and ticket deflection
And if you’re into Zendesk Answer Bot, we can definitely help you with its configuration in order to provide a great ticket deflection experience!
Thanks a lot for your fast answer & you really helped me out with that! Your solution works very fine, is simple & even Zendesk wasn’t able to help me out that way you did – appreciate your a lot!
Thank you thank you!!!!! Let me know if there’s any kind of karma or anything else I can do to show my appreciation, you’ve been a MASSIVE help!
Latest on our blog
In this follow-up post, we’ll demonstrate two no-AI methods to allow your user base to self-triage their uncategorized Zendesk requests. The first method is straightforward and will take advanta…Read More
Get in touch
Email or schedule a free advisory call.